Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a binding legal agreement between you and Allies ("we," "our," or "us") governing your access to and use of the Allies co-parenting platform, including our iOS, Android, and web applications (collectively, the "Service").

By creating an account, accessing, or using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement. You agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

Allies is a technology platform designed to facilitate communication, coordination, and record-keeping between separated or divorced coparents managing shared parenting responsibilities. The Service includes:

Secure, timestamped messaging between coparents
Shared custody schedule and calendar management
Expense tracking and payment coordination
Court document storage with AI-assisted data extraction
Video calling between family members
Supervised professional access for attorneys, mediators, therapists, and other family law professionals
AI-guided onboarding and account configuration

The Service may be used in "Connected Mode" (both coparents using the platform) or "Solo Mode" (one parent using the platform independently to manage their own obligations).

3. Account Registration and Security

3.1 Eligibility

You must be at least 18 years old to create an account. Parents and legal guardians may create child profiles on behalf of minors; children do not create their own accounts and do not have independent access to messaging or document features.

3.2 Account Types

Family members: Coparent, step-parent, legal guardian, or child (parent-managed profile with restricted access).

Professionals: Family law attorneys, mediators, therapists, guardians ad litem, parenting coordinators, court officials, custody evaluators, and co-parenting coaches. Professional accounts may require credential verification before access to family data is granted.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate, current, and complete information during registration and promptly update your information if it changes. You must notify us immediately at support@alliesapp.com if you suspect unauthorized access to your account. We offer multi-factor and biometric authentication as additional security measures, which we strongly recommend enabling.

4. Acceptable Use

4.1 Permitted Uses

The Service is intended exclusively for:

Communication about child-related matters between coparents
Coordinating custody schedules, exchanges, and parenting logistics
Tracking shared expenses, child support, and financial obligations
Storing, organizing, and referencing court orders and custody agreements
Professional oversight of coparenting arrangements when authorized by one or both parents

4.2 Prohibited Conduct

You agree not to use the Service to:

Harass, threaten, intimidate, stalk, or engage in abusive conduct toward another user
Send communications containing hate speech, discriminatory language, sexually explicit content, or threats of violence
Upload or transmit child sexual abuse material (CSAM). We maintain a zero-tolerance policy and will immediately report any such material to the National Center for Missing & Exploited Children (NCMEC) and applicable law enforcement agencies
Provide false, misleading, or fraudulent information, or impersonate another person
Violate any court order, restraining order, protective order, or no-contact order
Engage in conduct intended to alienate a child from the other parent, including using the platform to document or manufacture false narratives
Selectively export, alter, or misrepresent platform records for use in legal proceedings. Records exported from Allies must be presented in their complete, unmodified form
Use automated bots, scrapers, or other tools to access or interact with the Service
Reverse engineer, decompile, or attempt to extract the source code of the Service
Interfere with the security, integrity, or availability of the Service
Use the Service for any purpose that violates applicable law

Violation of these prohibitions may result in immediate account suspension or termination and, where appropriate, referral to law enforcement. We reserve the right to cooperate with law enforcement investigations into prohibited conduct.

5. User Content and Records

5.1 Ownership

You retain all ownership rights in the content you create or upload to the Service, including messages, documents, photographs, financial records, and other materials ("User Content"). By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, process, store, and transmit your User Content solely as necessary to provide, maintain, and improve the Service, including processing through AI features you enable.

5.2 Your Responsibility

You are solely responsible for the accuracy, legality, and appropriateness of your User Content. You represent and warrant that you have the legal right to upload any documents you submit, including court orders and custody agreements, and that your content does not infringe any third party's rights.

5.3 Message Integrity and Evidentiary Value

Messages sent through Allies are designed to create tamper-resistant records suitable for court use. Sent messages cannot be edited or deleted by users. All user actions are timestamped and maintained in an immutable audit trail. You acknowledge and agree that:

Your messages may be viewed by other members of your family network and by authorized professionals
Your messages and platform activity may be used as evidence in legal proceedings, including custody, divorce, and protective order cases
The platform may be subject to subpoena or discovery in family law litigation
You should communicate through the platform as you would in any documented, potentially court-reviewed setting

5.4 Content Moderation

We reserve the right, but assume no obligation, to review, flag, or remove content that violates these Terms. Optional AI-powered moderation may flag messages containing high-conflict language. We will report illegal content to appropriate authorities as required by law.

6. AI-Powered Features

6.1 Scope of AI Features

Allies uses artificial intelligence (powered by Anthropic's Claude) for the following purposes:

Extracting key provisions from uploaded court documents, including custody schedules, financial obligations, decision-making authority, and restrictions
Guiding new users through onboarding and account setup
Optional tone analysis to identify and help de-escalate high-conflict language in messages
Optional content moderation to flag concerning or abusive communications

6.2 AI Limitations and Disclaimers

AI is not a substitute for reading your own court order. You acknowledge and agree that:

AI-extracted data from court documents may contain errors, omissions, or misinterpretations. You must independently review and verify all extracted information against the original document before relying on it
AI tone analysis is subjective and algorithmic. It does not constitute a professional assessment of communication quality or intent
AI features are assistive tools only. They are not replacements for the judgment of attorneys, therapists, mediators, or other licensed professionals
You must not rely solely on AI-generated information when making legal, financial, medical, or parenting decisions
Allies bears no liability for decisions you make based on AI-generated information that proves to be inaccurate

6.3 Data Processing by AI

Data processed by AI features is transmitted to Anthropic's API under their Commercial Terms of Service. Under those terms, your data is not used to train Anthropic's AI models. Optional AI features (tone analysis, message moderation) can be disabled at any time in your account settings. See our Privacy Policy for additional information about data processing.

7. Important Disclaimers

7.1 Allies Is Not a Law Firm

Allies is a technology company. We are not a law firm, and we do not provide legal advice, legal representation, or legal services of any kind. Nothing in the Service, including AI-generated summaries, extracted court order data, schedule interpretations, or financial calculations, constitutes legal advice. You should consult a licensed attorney in your jurisdiction for all legal matters, including interpretation of your custody order, modification of parenting plans, and enforcement of court orders.

7.2 No Guarantee of Outcomes

We do not guarantee that using Allies will resolve disputes, improve your coparenting relationship, or influence custody outcomes in any way. We do not guarantee that records created on the platform will be admitted as evidence in your jurisdiction. Admissibility of electronic records varies by court and jurisdiction. Consult your attorney and review your local rules of evidence.

7.3 Professional Users

Professionals (attorneys, therapists, mediators, and other licensed practitioners) who access Allies do so as independent practitioners. Allies facilitates professional access to family data but is not a party to any attorney-client, therapist-patient, or other professional relationship. Claims arising from professional services are solely against the professional. Each professional is independently responsible for maintaining their own licensure, malpractice insurance, ethical obligations, and compliance with applicable professional conduct rules.

7.4 Not a Crisis or Emergency Service

Allies is not a crisis intervention, emergency, or mental health service. If you or your children are in immediate danger, call 911 or your local emergency services. If you are experiencing domestic violence, contact the National Domestic Violence Hotline at 1-800-799-7233.

8. Child Safety and Mandatory Reporting

The safety of children is of paramount importance. You acknowledge and agree that:

If Allies becomes aware, through use of the platform or otherwise, of information indicating child abuse, neglect, or exploitation, we may report such information to appropriate child protective services and law enforcement agencies, consistent with applicable mandatory reporting laws
We maintain a zero-tolerance policy for child sexual abuse material (CSAM) and will report any such material to NCMEC immediately
We will cooperate with law enforcement agencies investigating threats to child safety
Platform features that detect or flag concerning content are designed to protect children and comply with our legal obligations

9. Payments and Subscriptions

Subscription plans are billed in advance on a monthly or annual basis and processed through Stripe
Subscriptions renew automatically unless cancelled before the end of the current billing period
You may cancel your subscription at any time; access continues through the end of the current paid period
All prices are in U.S. dollars and exclude applicable sales tax
We will provide at least 30 days' written notice before implementing any price increase
Expense reimbursements between coparents are direct transactions between users facilitated by the platform. Allies is not a party to and assumes no liability for financial disputes between coparents

10. Intellectual Property

The Allies name, logo, application design, user interface, and underlying source code are the exclusive property of Allies and are protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended personal, non-commercial purpose. You may not copy, modify, distribute, sell, sublicense, or create derivative works from any part of the Service.

11. Third-Party Services

Allies integrates with the following third-party services, each subject to their own terms and privacy policies:

Stream — Real-time messaging and video (Terms)
Supabase — Backend infrastructure and database (Terms)
Stripe — Payment processing (Terms)
Anthropic — AI services (Terms)
Firebase (Google) — Push notifications (Terms)

We are not responsible for the operation, availability, or practices of third-party services. We will notify you of material changes to third-party integrations that affect your use of the Service.

12. Family Law Provisions

12.1 Court Order Compliance

You are solely responsible for understanding and complying with all applicable court orders, custody agreements, and parenting plans. The platform provides tools to help you organize and reference these obligations (schedule reminders, document storage, extracted provisions), but it does not monitor or enforce compliance. If you believe your coparent is violating a court order, contact your attorney or the appropriate court directly.

12.2 Communication Restrictions and Protective Orders

If you are subject to a no-contact order, restraining order, or protective order, you must not use the platform to contact the protected party in violation of that order. It is your sole responsibility to know whether any court-imposed communication restrictions apply to you. Violation may result in immediate and permanent account termination and referral to law enforcement. Allies assumes no liability for users who violate protective orders through the platform.

12.3 Records, Evidence, and Litigation Holds

The platform creates timestamped, tamper-resistant records of messages, schedule changes, expenses, document access, and professional activity. These records may be exported for use in court proceedings. You acknowledge that:

The platform and its records may be subject to discovery, subpoena, or court order in custody, divorce, or other family law litigation
Your communications and activity on the platform may be reviewed by the court, appointed professionals, or opposing counsel
Exported records must be presented in their complete, unaltered form. Selective or misleading presentation of platform records may constitute fraud upon the court

12.4 Effect of Account Deletion on Shared Data

If you delete your account, shared family data (messages, schedules, expense records) may remain accessible to your coparent and authorized professionals. Deletion of your account does not delete records that are jointly shared or that may be subject to legal retention requirements. See our Privacy Policy for detailed data retention information.

13. Termination

By you: You may close your account at any time through your account settings or by contacting support@alliesapp.com. Data deletion follows the retention schedule described in our Privacy Policy.

By us: We may suspend or terminate your account for violation of these Terms, non-payment, fraudulent activity, safety concerns, or other conduct that harms users or the integrity of the Service. We will provide reasonable notice when possible, except where serious violations (threats of harm, CSAM, protective order violations) require immediate action.

Effect of termination: Upon termination, your license to use the Service ends immediately. Shared family data may remain accessible to other family members per Section 12.4. We may retain certain data as required by law or as described in our Privacy Policy.

14. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components. We do not guarantee the accuracy, completeness, or reliability of AI-generated content, extracted court order data, or any other information provided through the Service.

15. Limitation of Liability

To the maximum extent permitted by applicable law, the total aggregate liability of Allies and its officers, directors, employees, agents, and contractors for all claims arising out of or relating to your use of the Service shall not exceed the greater of (a) the amounts you actually paid to Allies in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). In no event shall Allies be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of data, loss of profits, loss of custody, emotional distress, or reputational harm, even if advised of the possibility of such damages.

16. Indemnification

You agree to indemnify, defend, and hold harmless Allies and its officers, directors, employees, agents, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your User Content; (d) your violation of any applicable law, court order, or third-party right; or (e) any dispute between you and your coparent, family member, or professional arising from use of the platform.

17. Dispute Resolution

17.1 Informal Resolution

Before initiating any formal proceeding, you agree to contact us at legal@alliesapp.com and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

17.2 Binding Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall be conducted by a single arbitrator, by videoconference when practicable. You and Allies each waive the right to a jury trial and to participate in any class action, collective proceeding, or representative action.

17.3 Exceptions to Arbitration

The following are excluded from the arbitration requirement:

Claims eligible for small claims court
Actions to seek injunctive relief for intellectual property infringement or confidentiality breaches
Any dispute arising under or governed by a family court order, custody proceeding, or domestic relations matter. Family courts retain exclusive jurisdiction over custody, visitation, child support, and related family law matters
Emergency court proceedings necessary for the safety of a child or adult

17.4 Arbitration Opt-Out

You may opt out of the arbitration provision by sending written notice to legal@alliesapp.com within thirty (30) days of creating your account. Your notice must include your full legal name, email address, mailing address, and the date you created your account. Opting out of arbitration does not affect any other provision of these Terms.

18. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. The Federal Arbitration Act governs the arbitration provision. For any matters not subject to arbitration, you consent to the exclusive personal jurisdiction of the state and federal courts located in Los Angeles County, California.

19. Changes to These Terms

We may modify these Terms from time to time. When we make material changes, we will notify you by email and through an in-app notification at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree with the modified Terms, you must discontinue use of the Service and close your account before the effective date.

20. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Allies with respect to the Service and supersede all prior agreements and understandings
Severability: If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect
No Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that or any other provision
Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to an affiliate, successor, or acquirer without restriction
Force Majeure: We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or internet infrastructure failures
Electronic Communications: By using the Service, you consent to receive communications from us electronically. You agree that all notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing

21. Contact Information

If you have questions about these Terms of Service:

Legal inquiries: legal@alliesapp.com
General support: support@alliesapp.com
Privacy questions: privacy@alliesapp.com